Our goal is to come into a building, work with your system providers, work with your hard-ware in the building, and make recommendations on trusted providers where you may have questions. Once we go through that process we will then be able to integrate all those things into our platform, so your transition to a smart building has very low capital intensity and is about adding that functionality for your team. We work directly with providers, our team does the integrations, we control the timeline, we control the User Experience, which means you get the best possible outcomes through those integrations.
We are always communicating directly with the integrated system via the interface that is provided by the integrator – API or direct to database. Cohesion’s integrations do not rely on writing a flat file for EDI communication with a system.
Your dedicated Customer Success Manager will become your primary point of contact upon completing the implementation of the essential components of the solution within the building.
Once you sign a contract and complete implementation – we don’t disappear! We put into practice a proven and hands-on process that is centered on developing trust and confidence of users in the Cohesion platform. Our proven process begins with concise and thorough training, which includes digital materials. Upon completing training, you will have a dedicated Customer Success Manager as your trusted advisor and live customer support to help answer any questions.