Last Updated: Dec 7, 2023
I. INFORMATION WE COLLECT FROM YOU
We collect the following categories of information (which may include potentially personally identifiable data (“Personal Data”) from individuals who access our Services:
A company in a building that offers our Services may also provide us certain of the above information for its employees, so we can initiate bulk account registrations and invite the building’s tenants to access the Services. Those registrations may also be automated so that new accounts are created or removed as employees come and go from the company.
When you interact with Cohesion’s Services, we collect some information that cannot be specifically identified to you, to track aggregate statistics like the total number of users of our Services, the number of visitors to particular pages, etc. We may store that information at Cohesion or include it in databases owned by our affiliates, agents, or service providers. No Personal Data is used in this process. To the extent the use of our Services generates location data or other Personal Data (for example, if a user engages the Services to access a turnstile at their office), we may also strip it of Personal Data and use it as anonymous, aggregate information.
II. HOW WE USE THIS INFORMATION
We use Personal Data for the purpose it was solicited—for example:
We use aggregated, non-identifiable information to:
III. HOW WE DISCLOSE THIS INFORMATION
We take your privacy very seriously. The Personal Data we collect is limited to what we need to provide our Services. We do not sell your information to third parties.
We generally do not disclose Personal Data in the normal course of our business. However, there may be certain circumstances in which we may share your Personal Data without further notice to you:
For legal proceedings, we may disclose Personal Data: (a) to a governmental authority as part of an investigation to determine Cohesion’s compliance with any applicable law, rule or regulation (including privacy laws, rules and regulations); (b) in response to a court order, subpoena, discovery request, or other lawful judicial or administrative proceeding; (c) as otherwise required under any applicable law, rule, or regulation; or (d) in good faith, to protect or defend the rights or property of Cohesion and our customers or users.
Your Personal Data will be kept for only as long as reasonably necessary to fulfill the purposes for which it was collected, taking into account our need to comply with contractual obligations, resolve customer service issues, comply with legal requirements, and provide new or improved services, unless a longer retention period is permitted or required by law. We may retain Personal Data in anonymized and/or aggregated form for backups, archiving, prevention of fraud and abuse, analytics, to improve our service, or where we otherwise reasonably believe that we have a legitimate reason to do so.
IV. HOW WE PROTECT THIS INFORMATION
We protect Personal Data through security safeguards that are consistent with the standards we use to protect our own confidential and proprietary information. These safeguards include the use of confidential passwords to access the Services and imposing confidentiality requirements on our employees. However, please bear in mind that no information is ever 100% secure, and we cannot and do not guarantee the security of your information.
V. YOUR OPTIONS AND CHOICES ABOUT YOUR INFORMATION
If you are a user of our Services and have an account with us, you may log in to your Cohesion account to review, update, or delete Personal Data if you have been granted the authority to do so. However, you may need to keep your account active with minimal Personal Data if your place of work utilizes our Services as the only means of access to your space.
In the event you wish to have your account deleted and no longer access services through the application, please email [email protected] from the same email address you currently use to access the application with the subject “User Account Deletion” and include the following statement in the body of the email “Please delete the user account with the email address [enter email address] for user [First and Last name]”.
You may opt out from receiving future promotional or informational emails from us by following the instructions for unsubscribing in the emails we send to you. However, you cannot opt out of transactional emails related to your account registration or other transactions with us.
Most web browsers automatically accept cookies, but you can change your browser’s settings to disable all or certain cookies if you wish. Please be aware that if you change the preferences on your device to prevent or limit your device’s acceptance of cookies, this may prevent you from taking advantage of some of the features on our site or Services. For more information about cookies, and how to disable cookies, visit http://allaboutcookies.org.
VI. LOCATION OF THE SITE AND SERVICES
Our site and Services are operated and hosted on servers in the United States. However, we and our service providers may store information about individuals in the United States, or we may transfer it to, and store it within, other countries.
Visitors from jurisdictions outside the United States visit our site and use our Services at their own choice and risk.
If you are not a resident of the United States, you acknowledge and agree that we may collect and use your personal information outside your home jurisdiction, and that we may store your personal information in the United States or elsewhere. Please note that the level of legal protection provided in the United States from which you may access our site and Services may not be as stringent as that under privacy standards or the privacy laws of other countries, possibly including your home jurisdiction.
VII. PRIVACY NOTICE FOR CALIFORNIA USERS
If you are a California resident, California law requires us to provide you with some additional information regarding your rights with respect to your “personal information” as defined by the California Consumer Privacy Act (“CCPA”). Cohesion is currently not subject to the CCPA but please see above for the information we collect and how that information is used and disclosed. Please note that we do not share personal information with third parties for their own marketing purposes. If you are a California resident and have questions about our practices, please contact us as provided below.
VIII. THIRD-PARTY LINKS
Occasionally, at our discretion, we may link to third-party products or services on or through our site or Services. These third parties have separate and independent privacy policies. We therefore have no responsibility or liability for the content or activities of these linked sites. We urge you to read the privacy policies of other websites before submitting any information to those websites.
IX. INFORMATION ABOUT CHILDREN
Our site and Services are not intended for use by children under 13 years of age. If you are under 13, do not use or provide any information on our site or Services, or on or through any of their features, without the supervision and express consent of your parent and/or legal guardian. If we learn we have collected or received Personal Data from a child under 13 without verification of parental or legal guardian consent, we will delete that data. If you believe any information about your child under 13 has been submitted to or collected by us without your consent, please contact us at [email protected].
Our goal is to ensure that our privacy practices are comprehensible and easy to understand. If you have any questions or comments, please email us at [email protected].